hotel reservation specialist job description

The highest income by state is estimated to be in Massachusetts and Maryland. She also teaches at a major design school for fine artists, commercial artists and graphic designers. In order to be considered for this job, reservation specialists must have the following skills: Employers look for reservation specialists who have a high school diploma or GED. Overview The Reservation Specialist is responsible for managing patient placement, throughput, and patient flow within the organization for admissions and transfers…In an effort to provide customer satisfaction, the Reservation Specialist accurately listens and responds appropriately to requests form patients, physicians, nursing departments, and co-workers… Hiring Guest Relation Officer job description Post this Guest Relation Officer job description job ad to 18+ free job boards with one submission. Full-time reservation specialists usually receive basic medical insurance benefits. During these calls, they answer customer questions about facility amenities and available guest services. Reservation specialists respond to online inquiries from customers. In every business, however, these main job duties are essentially the same: Reservation specialists answer incoming phone calls from potential customers. Reservation specialists often work independently and spend most of their day speaking with customers over the phone. Hospitality and Tourism. What Is a Reservations Specialist?. Reservation specialists are good communicators who use selling techniques to persuade customers to buy additional services during their stay at a facility. Reservation specialists work for large companies or corporate travel agencies coordinating travel for employees and customers. learn more about Hilton Career opportunities. One global hotel company. Apply to Reservation Specialist, Guest Service Agent, Front Desk Agent and more! Because this is an entry-level job, no additional education or formal training is required. They also provide guests with pamphlets and information regarding services and amenities offered by the facility. Create the perfect job-worthy cover letter effortlessly in just a few clicks! Grace Bordelon is a public relations professional, teacher and writer. A specialist is also adept at conducting research, negotiating price, coordinating with travelers, and acting as a liaison between the traveler and servicer. SOCAP: Association for Customer Care Professionals, Smart Selling on the Phone and Online: Inside Sales That Gets Results, National Association of Professional Receptionists, Customer Service Training 101: Quick and Easy Techniques That Get Great Results. A reservation specialist may begin in the field as a travel agent, then move toward positions as a corporate travel agent or offering specialized services. Reservation specialists book reservations and use suggestive selling techniques to get customers to purchase additional services and amenities. Those with significant experience in corporate travel can expect to be on the higher end of this scale. For airline reservation agents, this means helping customers make reservations for their trips, confirming those reservations and then selling tickets to the passengers. As the first point of contact for our hotel brands, you’ll be the caring voice that creates a warm, … Some employers provide sales commission bonuses in addition to base pay. in international economics and an M.A. Other aspects of the job can include meeting and greeting clients, liaising with the hotel concierge, answering emails and telephone enquiries, and working with the rest of the reservationist team to build customer relations and field complaints. These services may include reserving hotel rooms, airline tickets, rental cars, or cruise cabins. Keep reading for hotel guest services agent job description, salary, and education requirements. The text covers information about working with customers over the phone, in face-to-face situations, and online, tasks that all reservation specialists perform. Specific job tasks for reservation specialists differ depending on the business they work for and the amount of phone traffic they’re required to handle. Hotel reservations clerks fulfill reservation requests by determining the rooms available to meet customer desires. Using a variety of selling techniques and strategies, complete the entire reservation process with guests (sell, process, enter, and confirm room reservations). This involves interacting with guests, managing staff, handling the finances of the property, and much more. 350,000 people in nearly 100 countries. Job information compiled by the Bureau of Labor Statistics (BLS), however, shows that receptionists earn $28,390 annually, or $13.65 an hour. Knows the type of … According to the U.S. Bureau of Labor Statistics, travel agents make an average income of $31,870 a year. in English from Bard College. They must also be excellent communicators and negotiators, as part of their job may be to strike deals with hotel chains and car services for their company. Learn how to master essential reservation specialist skills, find available job openings, and explore other professional resources through these books and websites: SOCAP: Association for Customer Care Professionals – visit this website to search for jobs in customer service, find dates for upcoming events, discover online learning courses, and get up-to-date tips for providing excellent customer service in any industry, Phone Skills for the Information Age – learn great phone skills for the modern age from this book, which is packed with reference charts, case studies, helpful skill-building exercises, and even a glossary of common terms, American Hotel & Lodging Association – look for job openings, networking events, and other resources for hospitality professionals at the AHLA website, Smart Selling on the Phone and Online: Inside Sales That Gets Results – use this book to learn how to make over-the-phone sales by asking the right questions, getting around customer excuses, and using other smart techniques to sell more services to customers, National Association of Professional Receptionists – browse job listings, learn how to ace the interview process, and find lots of tips and resources for receptionists in all industries at this website, Customer Service Training 101: Quick and Easy Techniques That Get Great Results – this book provides in-depth customer service training for all professionals who regularly work with customers. Brands that always say welcome. Enchantment Group's Reservation Sales Associates use state of the art technology, effective sales skills and brand marketing to convert reservations for award … Hotel Reservation Agent Job Description. Explore these related job titles from our database of hundreds of thousands of expert-approved resume samples: You are looking for your dream job and need a cover letter? The front desk staff will take reservations by phone, cancel reservations, check in guests, check guests out, and keep the front desk area and lobby clean and presentable. Start a free Workable trial and post your ad on the most popular job … For your career. The states with the most positions in this field are California, Florida and Illinois. Excellent knowledge of traveling software (computer reservations systems, GDS systems and e-travel) Proficiency in English; ... Post this Travel Consultant job description job ad to 18+ free job boards with one submission. 2,267 open jobs for Reservations coordinator. Training is provided to reservation specialists once hired. Bordelon holds a B.A. The training period, the length of which varies by company, allows reservation specialists to become familiar with the hiring company’s particular software and protocols. As a front desk agent, you may be required to help in other areas of the hotel, such as housekeeping, during busy seasons or if staff is short-handed. Spas, resorts, hotels, and other businesses that provide guest services hire full- and part-time reservation specialists to work flexible hours that include evenings, weekends, and holidays. Reservation specialists also listen to voicemails and call customers back to book reservations. The BLS expects job growth of 9 percent through 2026. Also known as travel clerks or reservationists, Reservation Agents provide booking and reservation services to customers. Hilton Reservations and Customer Care Representatives are dedicated to preserving human hospitality in a digital world, all from the comfort of their own homes. Hotel General Manager. You will be responsible for large amounts of money, authorizing guest refunds, and taking care of any guest complaints or room issues. A specialist may also benefit from training in specialized agency software, such as Travel Booster or iTravel. Some employers additionally provide dental and vision coverage. However, candidates who have past experience with customer service or sales are often more desirable to employers. 1,237 Reservation Specialist jobs available on Indeed.com. Reservation Specialist Job Description Reservation specialists book reservations and use suggestive selling techniques to get customers to purchase additional services and amenities. They are responsible for the seeing that events and travel flow smoothly, and must be available even after work to troubleshoot any issues. Most companies also give reservation specialists employee discounts on services provided by the facility. This is a unique opportunity to be part of an international luxury resort and spa reservations sales team. This hotel receptionist job description provides all the information you need to gain an in-depth understanding of the duties, responsibilities and skills involved in the hotel front desk position. This rate is about as fast as the national job growth average in the U.S. Join IHG®, one of the world’s leading hotel companies. JOB SUMMARY Under supervision, the Hotel Reservations Specialist is responsible for providing exceptional customer service to hotel guests through phone and email interactions, p… 28 days ago Reservation specialists work for large companies or corporate travel agencies coordinating travel for employees and customers. Reservation specialists primarily report to the front desk manager and work in office environments, rarely traveling outside the business property to perform their regular job duties. Spas, resorts, hotels, and other businesses that provide guest services hire full- and part-time reservation specialists to work flexible hours that include evenings, weekends, and holidays. IHG is a world of opportunity waiting to happen. The Pay Scale for Sales Representatives for Travel, Travel Industry Careers: Corporate Travel Consultant, Job Description of an Incentive Travel Specialist, Corporate Travel Consultant Job Description, The Average Salary of a Travel Agency Salesperson. A reservation specialist is not required to have a specific education background but may benefit from a bachelor's degree or training in business administration. According to data from PayScale, reservation specialists currently earn a median hourly wage of $12.10. Search Reservations coordinator jobs. This includes updating and maintaining accurate records for all guests. This entry-level position is ideal for those with top-notch communication and great customer service skills. © 2020 Job Hero Limited. For you. Per the job description, some of your responsibilities will include: •Deliver exceptional service by answering back-to-back calls throughout your shift and responding in a friendly, timely, and consultative manner, listening attentively to customer needs and matching to the appropriate Hilton offering. Solve problems and/or suggest alternatives to previous arrangements if necessary. During this time, reservation specialists familiarize themselves with the specific services, products, and amenities offered by the facility. They describe and book ideal hotel accommodations for VIP and non-VIP guests, book special events, provide room rates, reserve dining, assist with directing guests towards spa services and other vacation-related arrangements over the phone, fax or … The day-to-day work includes more than the actual coordination of flights and accommodations. She owns her own boutique public relations firm that specializes in the advertising, gaming and software industries. They may coordinate hotels, flights and meetings, and plan for remote office space in other cities. Processes reservations from the sales office, other hotel departments, and travel agents. A hotel general manager, or hotel manager, makes sure that a hotel (or inn, lodge, or any other venue with sleeping accommodations) is running smoothly. Job Descriptions. ... Find a job. The position requires individuals who are highly organized and computer savvy, as their daily work can involve keeping up with last-minute changes in online bookings. JOB SUMMARY Under supervision, the Hotel Reservations Specialist is responsible for providing exceptional customer service to hotel guests through phone and email interactions, processing various r... 24 days ago Reservations and Sales Specialist Diamond ResortsNV - Las VegasFull-Time The national job growth average in the U.S products, and must be available even work. Referred to as a Front Desk agent and more and accommodations call customers back to book a at. Income of $ 31,870 a year and travel agents and lead to a smooth travel experience software. Fast as the national job growth of 9 percent through 2026 taking of... From potential customers firm that specializes in the latest software and focusing on specialized can. 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